Remote app doesn’t work anymore
App suddenly doesn’t connect anymore and tells me my device can’t be found. Sure, so I go Ahead and check my WiFi connected devices and yet their Roku is listed. Restarts phone. Restarts Roku. Restar...
Forum Discussion
Hi Skfhjajansnd,
A warm welcome here at the Roku Community!
We appreciate you reaching out to us regarding this issue.
At this point, can you try to uninstall the Roku app and install it again? Also, Kindly make sure that the network from your streaming device is the same as your mobile phone to ensure compatibility. Furthermore, may we know what streaming device you are trying to connect the Roku mobile app to?
Keep us posted!
Warm regards,
Janadee
I’ve reinstalled the app many times, restarted my phone, restarted my internet, nada. All on the same network. Using fire stick in tv and trying to figure out why out of the blue the app stopped connecting
Hi Skfhjajansnd,
Thanks for posting in the Roku Community!
We understand that you're having a problem with your Roku mobile app since it can't find your Roku device. Help is here. If your Roku device does not appear on the discovery screen, check out this link here for instructions on how to connect the Roku mobile app to your Roku device over Wi-Fi.
If the problem still persists, please keep us posted.
All the best,
John
Neither my roku remote, nor the roku mobile app will operate by device any more; whereas I’ve used both in the past. I have checked my wifi connection and that my phone & devices are connected to the same wifi. I have uninstalled & reinstalled the app, I have disconnected and unplugged the device, and have put new batteries in my roku remote.
I paid for a year to use my cell phone as a remote. One day it just stopped working. Now it keeps telling me NO DEVICE FOUND....HELP! Please no more reading things that don't work I want live support.
Hi Rozi,
Welcome to the Roku Community!
We understand that you're having a problem with the Roku mobile app since it will not find your nearby Roku devices. We're glad to help. Can you please provide the following information?
- What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV)
- When did it start happening that your Roku mobile app would not connect to your Roku devices?
- Did you recently make any changes to your network or network provider?
- What troubleshooting steps have you taken so far?
With detailed information, we will be able to assist you further.
Thanks,
John
Same issue as above:
Roku Express 4K+
2 32” onn Roku TVsRoku Streaming Stick
First noticed issue today, restarted Roku, TV and uninstalled and reinstalled app. Tried connecting manually but no luck. All devices and phone are on the same network (5ghz). App cannot find any of my devices. No changes to network or network provider.
