Forum Discussion

Slimey-'s avatar
Slimey-
Reel Rookie
11 months ago
Solved

Refuses to update to 13.1.4.1512 (error 004)

3800X refuses to update to 13.1.4.1512 from 13.0.0.24056, gives error while download is at 85% every time with update error 004, tested on home network with xfinity, at work and Verizon hotspot on my...
Error code
Mobile hotspot
tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    11 months ago

    Hi, Slimey- 

    Thanks for posting here in the Roku Community.

    We understand that you are unable to update your Roku device to the latest software version and have Error Code 004, and we're here to assist in resolving this issue. Let's perform a system restart on your Roku device by navigating to Settings > System > Power > System Restart. 

    After the restart has been performed, kindly update your Roku device in Settings > System > Software update, then Check Now. 

    For more detailed instructions, visit our Support page: How to update the software on your Roku streaming device | Official Roku Support.

    We hope this works, and let us know if you're still having the same issue, and we'll assist you further.

    Best wishes,
    Kash

RokuTakashi's avatar
RokuTakashi
Community Moderator
11 months ago

Hi, Slimey- 

Thanks for posting here in the Roku Community.

We understand that you are unable to update your Roku device to the latest software version and have Error Code 004, and we're here to assist in resolving this issue. Let's perform a system restart on your Roku device by navigating to Settings > System > Power > System Restart. 

After the restart has been performed, kindly update your Roku device in Settings > System > Software update, then Check Now. 

For more detailed instructions, visit our Support page: How to update the software on your Roku streaming device | Official Roku Support.

We hope this works, and let us know if you're still having the same issue, and we'll assist you further.

Best wishes,
Kash

  • Slimey-'s avatar
    Slimey-
    Reel Rookie
    10 months ago

    That didn't work.

  • nothappyuser's avatar
    nothappyuser
    Reel Rookie
    4 months ago

    i did the system restart then the update and that still hasn't enabled me to receive the update due to 004 error, I'm used my network hotspot from my phone.  Why doesn't Roku offer a 50% discount on a new roku device so we can move on from this issue?

    • JWS9518's avatar
      JWS9518
      Roku Guru
      4 months ago

      nothappyuser Roku does offer discounts...they are called sales.  You can usually find a good deal around Cyber Monday.

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      4 months ago

      Hey nothappyuser,

      Welcome to the Roku Community!
      Thanks for raising your network issues with us. I'm here to help.
      Please provide the following information.

      • Does the error code 004 appear only when you're trying to update your system version?
      • What is the current software version of your Roku device?
      • Have you tried connecting to your mobile hotspot? If so, did that work?

      Please let me know what you find out, and get back to us soon.

      The Roku Community Team

      • nothappyuser's avatar
        nothappyuser
        Reel Rookie
        4 months ago

        error code 004, software version 14.0, and yes I've tried from different hotspots and it did not update.  I've also done a system restart from the roku device but that did not fix the issue with it not taking the update.  All I ask is a discount on a new product.