Forum Discussion

karstjr's avatar
karstjr
Newbie
2 years ago

Reestablishing Accounts (Netflix, Eventive) after Roku has updated system

When I turned on the Roku today, it asked me to enter a number in my account which I did,  What came up was a lot of questions trying to sell me other service. Once the Roku was opened, I say that I ...
tv & player features
RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
2 years ago

Hi karstjr,

Greetings from the Roku Community!

Please be advised that you can get back in with your subscribed accounts by putting in the credentials that you used from the said channels. It is possible that you have been signed out, but you still have those accounts as long as you sign back in. If, in any case, you forget your credentials, you can reach out to the channel provider's support directly for assistance.

We hope this helps.

Kind regards,

Eunice