Forum Discussion

Bobbietroesser's avatar
Bobbietroesser
Newbie
2 years ago
Solved

Recent Connectivity Issues

As of the last week or so I have been having issues with my Roku Tv and Romu stream device “Connecting” to my WiFi.  If I go to settings - network - about it’s says I am connected to my WiFi. But if I run a connection test it will have a green check mark in the first 2 boxes but will give me an error message of “Error 014”.  It has also been causing all of the apps to not work as well. My Tv is version 12.5.5 and the stream device is version 13.0.0 I have been unable to contact support on multiple occasions. 

tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Bobbietroesser 

    Thanks for posting, and welcome to the Roku Community.

    We came across your post where you mentioned that you are having an issue with the network on your Roku TV and Roku Streaming Device, and we'd be glad to help. For this issue, we recommend performing troubleshooting steps to address the problem at hand. Kindly follow the steps below:

    Restart your Roku TV

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    Restart your network connection

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Advanced system settings
    4. Select Network connection reset
    5. Select Reset connection

    After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again. It is also recommended to restart your network modem/router for better results.

    Once all of the steps mentioned above have been performed, please check if you notice any improvements. If the issue persists, please provide the details below:

    • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
    • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

    Your response would be much appreciated. 

    Best wishes,
    Kash

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Bobbietroesser 

    Thanks for posting, and welcome to the Roku Community.

    We came across your post where you mentioned that you are having an issue with the network on your Roku TV and Roku Streaming Device, and we'd be glad to help. For this issue, we recommend performing troubleshooting steps to address the problem at hand. Kindly follow the steps below:

    Restart your Roku TV

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    Restart your network connection

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Advanced system settings
    4. Select Network connection reset
    5. Select Reset connection

    After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again. It is also recommended to restart your network modem/router for better results.

    Once all of the steps mentioned above have been performed, please check if you notice any improvements. If the issue persists, please provide the details below:

    • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
    • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

    Your response would be much appreciated. 

    Best wishes,
    Kash