Forum Discussion

Lashelle69's avatar
Lashelle69
Newbie
6 years ago
Solved

Star on remote does not access options

I am trying to access options from the home screen. When I press * on my roku remote I hear a tone and nothing comes up on the screen.  It stays on the home screen. The word options on the top right ...
remotes
  • RokuDanny-R's avatar
    RokuDanny-R
    6 years ago

    Lashelle69 

    Thanks for the inquiry.

    When pressing the * button on the home screen. Make sure that you are selecting a channel tile to open the options menu. If you are on the left hand side Roku menu, the * options will be greyed out as there will not be any options for those selections as there are in the channel tiles.

    Please keep us posted.


    Thanks,
    Danny

  • RokuMary-F's avatar
    RokuMary-F
    5 years ago

    Hi Tape,

    Welcome to the Roku Community! I understand that you want to know how to enable close captioning.

    Closed captions are not visible until activated. For some service providers, closed captions are activated from within the channel. The closed captioning settings available on your Roku streaming device have no effect on the content from these service providers.

    For many channels, closed captions can be activated from the settings of your Roku device.

    1. Press the Home button home button on Roku remote on your Roku remote.
    2. Scroll up or down and select Settings.
    3. To open the captions menu, select Accessibility. If Accessibility is not listed, select Captions.
    4. Select Captions mode and choose when captions appear.
      • Off – captions never appear
      • On always – captions always appear (when available from the service provider). When service providers use their own settings, closed captions are activated within their channel.
      • On replay – captions appear only after pressing the Replay button replay button on Roku remote on your Roku remote (with content that supports instant replay)
      • On mute – captions appear only when volume is muted.

        • Note: The "On mute" selection is not available on all Roku devices.

    For channels that use the closed captioning settings available on your Roku device, closed captions can often be turned on or off during playback.

    Note: Not all channels make this feature available.

    1. After playback begins, press the Star button options button on Roku remote on your Roku remote to open the Options menu.
    2. Scroll up or down and locate Closed captioning.
    3. Use the left or right button on your remote and choose when captions appear.
      • Off – captions never appear
      • On always – captions always appear (when available from the service provider). When service providers use their settings, closed captions are activated within their channel.
      • On replay – captions appear only after pressing the Replay button replay button on Roku remote on your Roku remote (with content that supports instant replay)
      • On mute – captions appear only when the volume is muted.

        • Note: The "On mute" selection is not available on all Roku devices.

    When closed captions are turned on or off during playback, the setting is retained for future programs.

    For full information on this, you can take a look at this link: How do I enable closed captioning? | Official Roku Support

    Hope this helps! Let us know if you have any other concerns.

    Many thanks,

    Mary

julia1's avatar
julia1
Newbie
6 years ago

I have the same problem. I cannot move the button to choose a channel or the option button

cjc3039's avatar
cjc3039
Reel Rookie
3 years ago

As of Sept. 15th, I've been having the same problem. The star button on my TV screen is NOT greyed out, BTW. I've tried all the suggestions with no results. Also, suddenly last week, my Roku app on my Android phone isn't "found", so I can't use my Roku remote to, say, listen to the TV on my phone. I've done everything I can think of, including trying the suggestions in this forum. If the only solution is to do a factory reset, I may as well ditch Roku and go with another streaming device....one whose customer service actually provides customer service to its customers!

  • UserOfStreamers's avatar
    UserOfStreamers
    Roku Guru
    3 years ago
    cjc3039 wrote:

    As of Sept. 15th, I've been having the same problem. The star button on my TV screen is NOT greyed out, BTW. I've tried all the suggestions with no results. Also, suddenly last week, my Roku app on my Android phone isn't "found", so I can't use my Roku remote to, say, listen to the TV on my phone. I've done everything I can think of, including trying the suggestions in this forum. If the only solution is to do a factory reset, I may as well ditch Roku and go with another streaming device....one whose customer service actually provides customer service to its customers!

    You didnt mention your model # or firmware version:  Settings/System/About

    Your statements are contradictory - you state you've done "everything you can think of, including trying the suggestions in this forum", but dont state specifically what you have tried, but that you wont try one of the stated suggestions "in this forum":  Factory Reset

    It seems odd to claim you've "tried everything" when you havent, and refuse to try the one thing that may fix the issue for you.

    I would try power cycling the Roku (remove power for 3 minutes) and the remote (remove the batteries for 3 minutes), then power up the Roku, then replace the remote batteries - see if the Options (*) button works (highlight an app, press *).

    If the Options (*) button still does not work (it is context sensitive), do a Factory Reset.

    If it still doesnt work after the Factory Reset, and your device/remote are within the warranty period, then pursue warranty service (replacement).

    As for "my Roku app on my phone isnt found", you probably mean that the other way:  the phone app doesnt find the Roku, which is the case if 1) your Roku isnt connected to the network or 2) your phone isnt connected to the same network as the Roku.

    Finally, obtaining a competitor's product is actually part of a smart multi-platform streaming strategy, which is necessary to guarantee app access/availability/compatibility/capability (when things like bad firmware/app updates or carriage disputes occur), and they can be obtained for $20-150, depending on specific products.