Forum Discussion

Mrdan93065's avatar
Mrdan93065
Reel Rookie
4 months ago
Solved

Re: ROKU says no signal after working well

I am having the same issue with the Roku Premier. It is hooked up to my receiver and then to the TV and has worked fine for several months and then one day shows no signal. I reset it and it goes through the boot sequence as good signal, and then as soon as it’s booted, the signal is gone. Have tried different cables and that did not fix it. Plug another Roku device into the exact same set up and it works perfectly fine. I hook up this nonworking Premier to another TV and it works fine. Everything is updated

  • RokuJohnB's avatar
    RokuJohnB
    4 months ago

    Hi Mrdan93065,

    Thank you for posting here in the Roku Community!

    We will be glad to assist you even more regarding your concern with the Roku Premiere since it was not able to detect on your television. We are here to help.

    These are the most common reasons you may not see the picture on your TV:

    1. You have the wrong input (source) selected on your TV

    • Look to see which input you have the Roku player connected; the video connector will be labeled with the input name; e.g. HDMI 1, HDMI 2, AUX, VIDEO IN 1, etc.
    • Look for a button on your TV remote control that says Input, Source, AUX, Video, TV/Video, or something similar. Press this button. Depending on your TV, pressing the button may cycle through available inputs or display a menu with a choice of inputs.
    • If it cycles through the inputs - wait 10 seconds between button presses to allow the TV to detect the video.
    • If a menu is displayed - use the arrow buttons on the TV remote to choose the right input and then press Enter or Select Alternatively, select each input one at a time. Wait 10 seconds between each to allow the TV to detect the video.
    • In both cases, if no video is detected on the input, then the TV will usually show a message such as “No video” or “No signal detected”.

    2. The video cable is not connected properly or the cable is faulty

    3. If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.

    4. Enable CEC or disable auto power savings

    For more detailed information about fixing the "No signal issue," visit our Support page here: What to do if you cannot see the picture from your Roku streaming player on your TV

    Please keep us posted on what you find out. We will be happy to continue assisting you. We look forward to hearing from you.

    Best,
    The Roku Community Team

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    4 months ago

    Hi Mrdan93065,

    Thank you for posting here in the Roku Community!

    We will be glad to assist you even more regarding your concern with the Roku Premiere since it was not able to detect on your television. We are here to help.

    These are the most common reasons you may not see the picture on your TV:

    1. You have the wrong input (source) selected on your TV

    • Look to see which input you have the Roku player connected; the video connector will be labeled with the input name; e.g. HDMI 1, HDMI 2, AUX, VIDEO IN 1, etc.
    • Look for a button on your TV remote control that says Input, Source, AUX, Video, TV/Video, or something similar. Press this button. Depending on your TV, pressing the button may cycle through available inputs or display a menu with a choice of inputs.
    • If it cycles through the inputs - wait 10 seconds between button presses to allow the TV to detect the video.
    • If a menu is displayed - use the arrow buttons on the TV remote to choose the right input and then press Enter or Select Alternatively, select each input one at a time. Wait 10 seconds between each to allow the TV to detect the video.
    • In both cases, if no video is detected on the input, then the TV will usually show a message such as “No video” or “No signal detected”.

    2. The video cable is not connected properly or the cable is faulty

    3. If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.

    4. Enable CEC or disable auto power savings

    For more detailed information about fixing the "No signal issue," visit our Support page here: What to do if you cannot see the picture from your Roku streaming player on your TV

    Please keep us posted on what you find out. We will be happy to continue assisting you. We look forward to hearing from you.

    Best,
    The Roku Community Team