Forum Discussion

LRFEHR's avatar
LRFEHR
Reel Rookie
2 years ago
Solved

Re: Roku express keeps returning to “Let’s get started”

same exact thing is happening to me and i have tried everything
TV & Player Setup
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! Joanneblackwell, 

    A friendly welcome from the Roku Community!

    We appreciate you reaching out to us. We're pleased to assist.

    • Is this the first time you have set up this Roku device?
    • What troubleshooting steps have you taken so far to resolve the issue?

    For more detailed information about activating your Roku device, visit our support page here: How to activate or link your Roku streaming device

    Thanks,

    Arjiemar

  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Jen218,

    Thanks for the post,

    Suppose you have tried a system restart, network reset, and factory reset, but your Roku TV system continues to be unresponsive. In that case, you can use Recovery Mode to restore regular operation. Recovery Mode is a feature supported on some models that allows you to clear all data and software from your TV and reinstall the operating system.

    For more help with less invasive methods, learn how to system restart or factory reset your Roku TV system.

    Thanks,
    Arjiemar

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Jen218,

Welcome to the Roku Community!

Thank you for alerting us to this; we hear you. Could you elaborate on this for us? With your remote and setup, are you able to browse it, but it will bring you back to the problem?

Have you tried doing a factory reset on this device to see if it helps in addition to disconnecting the TV?

Let us know more about this so that we can help you even better.

Best regards,
Rey

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Jen218,

Thanks for the post,

Suppose you have tried a system restart, network reset, and factory reset, but your Roku TV system continues to be unresponsive. In that case, you can use Recovery Mode to restore regular operation. Recovery Mode is a feature supported on some models that allows you to clear all data and software from your TV and reinstall the operating system.

For more help with less invasive methods, learn how to system restart or factory reset your Roku TV system.

Thanks,
Arjiemar