this is a brand new tv! why do i need to do a factory reset already? How in the world is someone playing their spotify on my tv and I dont even have the app installed??
Thank you for clarifying, MJones222.
We apologize for the misunderstanding. In this instance, do you happen to know someone who has access to your Roku account? Please be advised that factory resetting your Roku TV may help you clear any existing data that may be the cause of this occurring issue.
In addition, mentioning you have connected your Roku TV to a shared network, would you mind connecting it to an alternative network to see if you can still experience the same issue? Perhaps a mobile hotspot would do.
Let us know how it goes and we'll continue assisting you from there.
Best regards,
Carly
I have erased and reset several times.
This will end my relationship with Roku if it keeps happening. In the middle of a move or game and boom, I'm listening to Spotify.
Fix it for real.
