Update- After giving up for a few days I plugged everything back in and it’s working fine? Even my old Roku stick.
Thank you all for trying to help me solve this issue.
My old Roku stick quit working about a week again. I thought something wrong with it so bought a new one. But it won’t connect either . I have changed all cords and stick. The message says wireless receiver not detected.
The 022 error generally indicates an issue with the Wireless Receiver. (the wifi module contained in the proprietary power cable). Since brand new, just return it for a new one. If you purchased from Roku, should just be able to go through Warranty. (https://support.roku.com/article/208757058).
If you bought elsewhere, just take back or arrange for a replacement.
The Wireless Receiver is needed for network/internet connectivity and for the remote to work. It looks like the below image in the links (for model 3820/3821).
Hi, Svan
Thanks for posting here in the Roku Community.
We acknowledge the issue you've experienced, and we'll gather additional details for us to get a hand on this issue. Could you please tell us the brand and model of your TV?
Looking forward to your response.
All the best,
Kash
You may have recieved a unit where someone had received a unit with a defective long range wifi receiver, bought a new one, swapped the bad receiver for the new one and returned it.
Try returning for a replacement again. Tell them the long range wifi receptor is deficient so they don't resell it, and keep your fingers crossed that the new one is okay.
Hello Roku community! I just bought my Roku Streaming Stick 4K, arrived today. As soon as I turned it on it gave me ‘The long range Wireless receiver cannotbe detected’. I have unplugged it for 60 sec, change different outlets and everything. It still gives me the error. Any help? Thanks !
I purchased my Roku stick couple hours ago. The stick was missing out of a sealed box. Exchanged it for another one at Walmart. Now I’m getting error. Code 022. Check several sites. This seems to be a big problem. Please help Roku
Hi Banded1 roncline64,
Thanks for flagging us about this. We appreciate the reports regarding this issue.
Our team is aware of this issue you're running into and is currently taking a closer look at what seems to be the cause of this.
We'd like to share with the team and we'll need additional information. Please send us a PM of your shipping address along with your best contact number.
We look forward to hearing back from you.
Thanks,
Rey
