Forum Discussion

Mj1999's avatar
Mj1999
Reel Rookie
2 years ago

Re: Error Code 022 - wireless receiver not detected

I have owned the roku streaming stick 4k since November 2022 and it just went kaput. I’m wondering if it’s worth trying to replace the long range wireless receiver cable for $20, since the error on the screen is Wireless Receiver Not Detected (even though it is plugged in using the correct wireless receiver cable).  There is no visual damage to the cable or connections. I don’t want to waste $20 if the problem is with the streaming stick and not the cable though. I’m wondering on the likelihood of the long range wireless receiver failing in 22 months versus the streaming stick failing. I have model 3820x. 
additional information: I have multiple Rokus and have this issue only on this device. In fact, I dug up an old slow Roku 3 and put it on this tv to mollify my 8yo. There was not a lot of stress on the cable since I’m using a HDMI extender/splitter port. 

 

8 Replies

  • Mj1999's avatar
    Mj1999
    Reel Rookie
    2 years ago

    I got a replacement wireless receiver cable for the Roku streaming stick and it’s like a brand new device.  

  • ebass's avatar
    ebass
    Binge Watcher
    2 years ago

    Good Luck with this....I have the same issue and the support here is useless...

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    2 years ago

    Mj1999 

    Personally, I think the potential need to replace this proprietary wireless receiver is a big drawback to this device.  Much prefer the Roku streaming players (non-Stick models) that do not require the use of this cable.

    If you are receiving the "Wireless Receiver not Detected" message, I think you are safe in purchasing the receiver cable to get back up and running again.  Some users find it helpful to also attach a longer extender (USB female to male) in order to relieve the stress of the cable dangling from the back of the TV.

    I was recently fixing a family member's TV and noticed the cable sheathing of the Streaming Stick wearing from the pinch point.  I just placed an extender bought from a local store and attached the Stick so it and the extender rested flat on the lower back of the TV away from the heat.