Forum Discussion

BAMHousehold's avatar
BAMHousehold
Channel Surfer
2 years ago

Airplay disconecting after a minute or two

For the last few weeks, every day, I have had an issue with AirPlay disconnecting within a couple of minutes.  It does not matter if it is audio only, like podcasts or screen mirroring.  The only sol...
airplay & screen mirror
RokuJohnB's avatar
RokuJohnB
Community Moderator
12 months ago

Hi Community users,

Thanks for keeping us posted!

We want to gather more information about your issue with the Airplay feature, which keeps disconnecting from your Roku TV. Can you please provide the following details below?

  • What is the make and model of your modem and router?
  • The iOS version and make and model of your iPhone
  • Roku TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,
John

donlyfe556's avatar
donlyfe556
Channel Surfer
12 months ago

RokuJohnB,

For troubleshooting I’ve rebooted the router, reset network connections on Roku TV, made sure all devices were updated to the lastest software, toggled the Fast TV Start option in Roku settings. Issue has continued across updates to all devices from previous software versions.