I just pressed the reset button for 30 seconds and it did not work. Now I can see the language selection, but the black box is still covering the screen. I unplugged it for 30 minutes and plugged it back in and that did nothing.
Hi Meganm3
Thanks for the post.
Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV
Regards,
Karla
that link doesn't work 😞
Meganm3, how about this one: https://support.roku.com/article/115006475047
or, for RCA support: http://www.rca.com/support-products#television-support
