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Meganm3's avatar
Meganm3
Reel Rookie
3 years ago

RCA Roku TV has black box covering screen but not entirely

So I have bit of a weird issue, my RCA ROKU tv was fine until about two days ago I was switching from Xbox, to the Roku home menu simply just by pressing the home button on my Roku remote, as I always do. As it was switching over in that split second, a black box appeared covering most of the screen but not the top or bottom. I can still move around my menu and select and hear things, but the black box stayed. I unplugged my Xbox from the HDMI and the wall, unplugged the tv, and then waited a little, and plugged just the tv in and it seemed to work for the next two days. Now I come home from work today, two days later, turn on the tv for the first time today and the black screen in back and I can’t get it away. I have the Xbox unplugged, nothing in the HDMI, and it does the same thing. I can see the menu behind this black box. I just got this tv for Black Friday last year so it’s not old.. any suggestions??

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  • Meganm3's avatar
    Meganm3
    Reel Rookie
    3 years ago

    I just pressed the reset button for 30 seconds and it did not work. Now I can see the language selection, but the black box is still covering the screen. I unplugged it for 30 minutes and plugged it back in and that did nothing. 

    • RokuKarla's avatar
      RokuKarla
      Retired Moderator
      3 years ago

      Hi Meganm3

      Thanks for the post.

      Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

      For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV


      Regards,
      Karla