Solved
Promised to get a replacement remote yet it dissapeared from my orders..
A few days ago, I called customer support about my remote and how it kept overheating no matter what battieries I put it in it. They promised to give me a remote. I gave them my address, full name, email address, etc. It showed up on my product orders for a few days and now today its gone. I feel like my time was wasted.
Hi kailinjones04, thank you for reaching out to the Roku Community!
We understand your concerns and want to assure you that we are actively working on resolving the issue. Please know that we have already coordinated this with the appropriate team.
We genuinely appreciate your patience.
Best regards,
Jharra
