Forum Discussion

Amo50's avatar
Amo50
Reel Rookie
2 years ago

Programming Roku Remote with Older Samsung TV

I have recently set up my Roku Ultra with an Older Samsung TV, when attempting to set up Roku Remote to control TV (start/stopping of music) it recognizes that it's a Samsung TV but cannot find a cod...
remotes
RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi VeeZee,

Thanks for your first post in the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing? Are you getting an error code or message? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

With more detailed information, we will be able to assist you further.

All the best,

Chel

VeeZee's avatar
VeeZee
Reel Rookie
2 years ago

Hi, I followed the set up where music plays. Set up remote for TV control>IR set up. It asks if I hear the music, do I still hear the music, etc. It went through 8 codes. Then says “unable to set up remote” Try again later. Hope that’s clear.

 

 

  • CamB's avatar
    CamB
    Newbie
    2 years ago

    Goes through all the codes and doesn’t work - any other manufacturers besides Westinghouse to try?

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi VeeZee CamB,

      Thank you for keeping us posted, and welcome to the Roku Community!
      We'd like to take a closer look into this issue that you're experiencing. Could you specify the make and model of the remote that you want to pair?

      We look forward to hearing from you soon.

      Thanks,

      John

    • bsawa's avatar
      bsawa
      Newbie
      5 months ago

      I'm having the exact same problem.

      I've had this same Samsung TV controlled by older Roku remotes in the past, but my Roku died.

      I bought the Ultra to make sure all would work perfect, but I can't get the remote to control TV power nor volume.

      Exact problems as mentioned above.  It recognizes the Samsung TV, but the music keeps playing.   I went through all 50 codes (twice) with no luck.

      Should I return this and get a more basic one like I had before???

      • bsawa's avatar
        bsawa
        Newbie
        5 months ago

        I tried the Westinghouse idea, but none of those codes worked either.

        I tried a friend's firestick and it connected fine.   I prefer the Roku layout, so hopefully someone can help me get this working soon.   Otherwise, I guess I return this and go the other direction.