Solved
Private listening stopped working Roku Preimere+
A few weeks ago private listening stopped working on our Roku Preimere+. I have not changed the TV, the iPhone, or the headphones. The WiFi connection has not changed and works fine to stream shows ...
Hi Kayveegee,
Greetings from the Roku Community!
Thanks for letting us know about this issue that you had with the Private listening since it stopped working on your Roku Preimere+. Please try the troubleshooting steps below:
No audio is heard
- Confirm that the volume is not muted or too low to hear.
- When using wired headphones, check that they are firmly plugged in.
- When using Bluetooth headphones for mobile Headset Mode, confirm that they are paired and connected to your phone or table. For help, visit the website of the manufacturer of your mobile device and/or headphones or contact them directly.
- When using Bluetooth headphones paired directly to supported Roku devices, confirm they are paired and connected from the Settings menu.
- If you have more than one Roku device, be sure to use the remote for the correct device. With mobile Headphone Mode, go to the Devices page (in the Roku mobile app) and make sure you are connected to the correct device.
Hope you'll find this info useful.
Best regards,
John
