Forum Discussion

Niko737's avatar
Niko737
Reel Rookie
6 years ago
Solved

Private Listening keeps disconnecting

I have a Roku Premiere and I am having trouble with the private listening feature through the Roku app. I am playing a video from my phone and casting it to my tv through the Roku app and I am trying...
  • Craigavery100's avatar
    Craigavery100
    4 years ago

    Guys, I searched for hours on a solution for this and never found it. The good news is I solved it on my own. It was the notifications in the Roku App. Ensure they are completely turned off. This was so frustrating, but once I shut those off, I had no interruptions. Like this post if this worked for you so that others can fix this issue. Hard to believe I couldn’t find this solution on the web. 

    cheers. 

lanza's avatar
lanza
Reel Rookie
4 years ago

#Roku @Roku FIX THIS please 

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

SteveinDenver lanza

Thanks for the posts.

Have you already tried removing the mobile app then adding it back again to see if you are still seeing the issue occur?

Please keep us posted what you find out.


Thanks,
Danny

  • lanza's avatar
    lanza
    Reel Rookie
    4 years ago

    Yes, a few times to no avail. Private Listening disconnects so frequently by itself that's practically unusable. It's the app, it's not the phone, not Bluetooth connection to the phone. Private Listening should go through whatever sound path the phone is using, even wired headphones or it's own speakers even. There's no reason it should disconnect but manually from the user.

    • lesmikesell's avatar
      lesmikesell
      Roku Guru
      4 years ago

      It's your wifi.  It has to be better for this application than most others because the roku is receiving the streaming video and also sending the audio back at the same time with what are essentially half duplex radios.    Try a wifi analyzer app to see if there is interference on your channel and if there is anything you can to do improve the signal.  Mine (iphone) has worked pretty well after doing that.

      • Stratomoose's avatar
        Stratomoose
        Reel Rookie
        4 years ago

        I started having this issue tonight after having used this feature without any problems for weeks with my Samsung S7 and Samsung bluetooth earbuds.  I tried several suggested solutions to no avail.  However earlier tonight I closed the Roku app while the private listening was engaged and the sound continued coming through my earbuds and the drop outs stopped.  At least I got to finish the movie, but had to use the Roku's remote instead of the app's controls.   This suggests to me the problem is with the app itself and not the wifi or bluetooth signals or devices.