Forum Discussion

Niko737's avatar
Niko737
Reel Rookie
6 years ago
Solved

Private Listening keeps disconnecting

I have a Roku Premiere and I am having trouble with the private listening feature through the Roku app. I am playing a video from my phone and casting it to my tv through the Roku app and I am trying...
  • Craigavery100's avatar
    Craigavery100
    4 years ago

    Guys, I searched for hours on a solution for this and never found it. The good news is I solved it on my own. It was the notifications in the Roku App. Ensure they are completely turned off. This was so frustrating, but once I shut those off, I had no interruptions. Like this post if this worked for you so that others can fix this issue. Hard to believe I couldn’t find this solution on the web. 

    cheers. 

kelito's avatar
kelito
Reel Rookie
5 years ago

Danny,

Here are my troubleshooting issues. 

1.  I power on the ROKU TV (Phillips 32").

2. I power on the app on my iPhone (SE build 14.2)

a. I cannot find the device.

2a. The device (ROKU TV) and phone are both on the same network.

2b. The device (ROKU TV) and phone and wireless router are 10 feet apart with no barriers whatsover.

3. I cannot active private listening.

3a. It did work 1 time for the duration of my watching TV but never again.  Cuts out like a bad AM radio station.

4. I added the ipad remote for ROKU.  the same as the iphone.  Worked once then went bad.  Cutting out.

On my Spectrum wireless router/cable modem I cannot change the channel per other instructions.

Finally, I am partially deaf so listening on my bluetooth headphones (no jack needed - update your troubleshooting steps as I saw that in there) is desirable.  Plus the sound is way better especially for movies.

I have done the reset modem thing.  It worked ONCE. (It's a Technicolor Modem/Wireless Router

This seems to be a pattern.  Work once then obliterate your private listening experience.

I am a technical person as I was on wireless in 2002.  Yes, 2002 my home I owned had it.  I know my way around a router.

Kindly let me know if there are other steps to do that will work more than once.  I have given you enough test data (I was a computer programmer for 25 years) in which to troubleshoot the problem in your lab.

Also, this ROKU TV does not have a headphone jack (2.5 mm or 3.5) else I'd use my bluetooth adapter to get the sound I so richly deserve.

Thank you. 

  • lesmikesell's avatar
    lesmikesell
    Roku Guru
    5 years ago

    The symptoms you describe sound like your devices are on different networks.  Are you absolutely sure you don't have a separate 'guest' network on your wifi router that one of them is using? Or that your phone is not on cell data or a neighbor's wifi?   If they don't find each other automatically, you can try checking the TV's IP address and making a manual connection from the phone app.

    • kelito's avatar
      kelito
      Reel Rookie
      5 years ago

      I am on the same network.  Not a neighbors.  I have logged on to my router and I know the pwds for my guest network and my own network.  This is NOT my first rodeo.

      • lesmikesell's avatar
        lesmikesell
        Roku Guru
        5 years ago

        What happens when you tell the app to connect to the IP address of the TV?  Do you have a 3rd device like a computer that would be able to ping both the TV and phone's address?  There is clearly something wrong with your network setup, especially if you were ever able to connect and can't now.