Forum Discussion

Niko737's avatar
Niko737
Reel Rookie
6 years ago
Solved

Private Listening keeps disconnecting

I have a Roku Premiere and I am having trouble with the private listening feature through the Roku app. I am playing a video from my phone and casting it to my tv through the Roku app and I am trying...
  • Craigavery100's avatar
    Craigavery100
    4 years ago

    Guys, I searched for hours on a solution for this and never found it. The good news is I solved it on my own. It was the notifications in the Roku App. Ensure they are completely turned off. This was so frustrating, but once I shut those off, I had no interruptions. Like this post if this worked for you so that others can fix this issue. Hard to believe I couldn’t find this solution on the web. 

    cheers. 

roraaa11's avatar
roraaa11
Newbie
6 years ago

This frustrates me so much. It disconnects ALL THE TIME. It's basically useless to me now. 

  • Moccassin20's avatar
    Moccassin20
    Reel Rookie
    6 years ago

    Ok Roku, I'm finally coming out of the period of any expectations for personalized customer service and am trying to use these "Community" forums.  I would think at the very least, you could employ at least one individual to monitor and look at these threads, respond to them, AND GET THE PROBLEM FIXED AFTER A YEAR! Let me give an example of how out of touch your engineering/customer service department is to the real world. In your one Setup and Troubleshooting article "How do I solve problems with private listening?" at https://support.roku.com/article/217479488 it says "While using private listening, make sure no other devices on the wireless network are downloading or streaming music or video." HOW UNREALISTIC THIS IS! There are 3 people in my household, 2 gamers, and probably upwards to 15 devices connected at any one time, all sorts of streaming going on, video, audio.  Out of all these devices, apps, all the audio, all the different kinds of headsets, mostly bluetooth, this is the only one that has any issues.  Hello?  Is there a human Roku employee here anywhere?  Disgruntled "modern" user trying to use a community forum to get a tech issue resolved for a year.

    • Breezy13's avatar
      Breezy13
      Reel Rookie
      4 years ago

      I’m literally the only person awake in my home right now. No other devices are on. Private listening keeps dropping mid sentence. I’m trying not to wake anyone up with the sound of the tv. I’m not switching apps, this is a mess. I have been dealing with this for a year now.  It’s not the wifi, not the power source it’s inconsistency with the app. 

      • SteveinDenver's avatar
        SteveinDenver
        Reel Rookie
        4 years ago

        I’ve never been able to fix the solution myself. I’ve tried the countless recommendations that others have said fixed it and nothings ever worked for me. I’ve pretty much given up on the private listening issue. Roku drastically needs to fix this problem but they won’t.

    • lesmikesell's avatar
      lesmikesell
      Roku Guru
      6 years ago

      The app works if you have good wifi connections.  No one else is going to fix that for you.  If you are also streaming the content to the roku you automatically have some contention that you might fix by adding an ethernet connection.   In my case it helped to put the TV on the 5Ghz band and my phone on the 2.4Ghz side but that might depend on what is is competing for bandwidth or whether your router has mu-mimo technology.

      • Neverku's avatar
        Neverku
        Channel Surfer
        6 years ago

        As a tech person I can appreciate the possibility of WiFi issues, but let’s look at the facts here: on a 5GHZ channel (tv and iPhone on same channel), have no other devices currently running on my network,  sitting 6ft away from router, which sits 1ft away from tv. I’ve gone through 3 iPhones, multiple Roku OS versions, multiple iOS versions, tried all the settings suggested and still the same exact problem with same symptoms. This isn’t a WiFi problem!!!

        Roku has probably the worst customer service I’ve ever seen from a tech company and that’s usually indicative of company structure and principles, and as a result quality assurance will always suffer. As paying consumers we have a right to expect some additional guidance other than power down your tv and try again, especially with a considerable number of folks having tried this and all having continued issues. 

        After a previous issue with Netflix not playing certain shows and a support ticket that went ignored by Roku, after having me unplug my tv 36 times, then customer support no longer responding I had all the signs needed to NEVER purchase another Roku product again. It wasn’t until I stumbled across an internet posting of secret menu codes and how to disable Dolby 5.1 that it got resolved. 

        There are Roku tech folks monitoring this forum and are always willing for customers to DM them with details to give the appearance of service, but never return to the board to offer any conclusions for the community. Wonder why? Nor do any of those board members ever return with the “Hey they fixed my problem” updates, hmmm. 

        The ugly truth seems to point to an ok product while it’s working, but poor customer service, quality assurance, and potentially poor research and development.