Prime Video Pixelated. Other Channels ok.
My Prime videos on roku tv are pixelated. They briefly come into focus and then blur again.
There are no issues with other channels and my wifi connection when checked is “excellent.” I also reset my router.
Hi Pdxcurls,
Thanks for posting here in the Roku Community!
We hear that you're having pixelated videos while streaming on Prime. No worries, let us help you with this. As a start, let's troubleshoot this issue by following the steps below.
- Remove the affected channel by highlighting it from the channel tile and pressing the star (*) button. Then select the remove option.
- Do a system restart by navigating to Settings > System > System Restart.
- Add the channel back by searching for it from the "Streaming Store."
Once you've done all these steps, kindly try and check if you're still seeing the issue.
Let us know.
All the best,
KashHi Adamaron,
Thank you for keeping us posted!
You appear to have performed excellent troubleshooting. No worries! We will continue to assist you further. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.
If the problem still persists, please keep us posted.
All the best,
John
Thanks for the update about this. In this case, if an issue is isolated to a specific channel only? This issue likely needs to be addressed with an update by the channel providers themselves.
Roku only hosts the channel available on the platform. You can contact them here: PrimeVideo ContactUS.
And let us know how things turned out.
Best regards,
Rey
Hi garstarkian,
A warm welcome to the Roku Community!
Sorry to hear that you are having trouble with the Prime Video channel that is being pixelated. Thanks for the steps you have taken to try to resolve the issue. Would you mind giving us more information? As RokuCarly mentioned above, if you are currently experiencing this specifically on the Prime Video app only on your Roku streaming player, it is highly recommended to directly contact the channel provider since they also control and maintain their content on the Roku platform, so it might be better to contact the channel provider's support and inquire further.
You can reach them here: Prime Video Support.
If there's anything else we can do to help, please let us know.
All the best,
Chel
Hi New813Boy,
Thanks for keeping us posted here in the Roku community!
We apologize for any inconvenience this may have caused you. As you mentioned, you are also having the same issue with Prime Video being pixelated.
Please be advised that different content providers have different requirements for streaming movies and TV shows in 4K. Roku Express 4K, for instance, will work with any television with an HDMI connection. However, without a compatible TV, you cannot take advantage of 4K Ultra HD resolution, HDR/HDR10+, and similar HDR formats.
You can see more requirements in the following detailed articles:
- Setting up your Roku player for 4K
- Setting up your Roku player for HDR
- How to change the display type on your Roku streaming player.
- What settings should I adjust to play 4K Ultra HD and HDR content at 60 fps?
You can try to change the display type on your Roku Express 4K so that you can choose to select the resolution and frame rate manually according to your liking and your TV's compatibility.
Let us know how it goes, and we'll be glad to further assist you.
Kind regards,
Eunice
