Forum Discussion

Pecheramie's avatar
Pecheramie
Newbie
2 months ago
Solved

014 error can’t connect to network

Got the 014 error on one tv. Other tcl Roku tvs are fine. Factory reset did not work signal strength excellent. Verizon 5G internet working fine for all other devices

tv & player wifi
  • RokuRhea-V's avatar
    RokuRhea-V
    2 months ago

    Hey Pecheramie Pecheramie,  

    Thanks for notifying us!

    It seems you're getting error 014, you may try the steps below.

    1. Restart your streaming device: Home > System > Power. If there’s no Power submenu, proceed to the next step: restart the system.
    2. Restart your modem and router: unplug for 60 seconds and re-plug
    3. Connect your Roku to a mobile hotspot if your phone has cellular data.

    Let us know how it goes!

    Roku Community Team

2 Replies

  • Babyhugo's avatar
    Babyhugo
    Newbie
    2 months ago

    I am having the same problem! Only one tv showing error 014 and won’t connect to the internet 

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      2 months ago

      Hey Pecheramie Pecheramie,  

      Thanks for notifying us!

      It seems you're getting error 014, you may try the steps below.

      1. Restart your streaming device: Home > System > Power. If there’s no Power submenu, proceed to the next step: restart the system.
      2. Restart your modem and router: unplug for 60 seconds and re-plug
      3. Connect your Roku to a mobile hotspot if your phone has cellular data.

      Let us know how it goes!

      Roku Community Team