Prime Video Keeps Shutting Down on Roku TV
I have read all Boards, Community posts. I've done EVERYTHING several times. WHAT IS GOING ON with Paying for Amazon Prime Video and can't watch it!
I have a Roku Tv & Amazon prime. Anytime I’m w...
Forum Discussion
-LC-55LBU77U
-YN0003737514
-7225X -rokutv
-12.0.0 build 4182-38
-Prime Video V. 14.1 build 2023060117
-Prime Video watching a TV series
-GC V. 9.4.20
-Timestamp 2023-07-03T15:12:42Z
-14264432
Open prime video, go to tv, open and watch a TV series (I'm watching twilight zone), click on a episode, play the episode, the episode auto plays the next episode with no issues from the first episode, towards the end of episode 2 prime video crashes to the Roku home page. Reopen prime video selected my account, selected my episode again from continue watching, resume play of episode 2 at 29:05 of 42:05, replays the same last 5 mins before the app crashed the first time. Again, once resuming episode 2 I am able to continue the episode with no issues. Plays to episode 3, same issues. Crashes at 29:52 of 40:40.
The same issues happens with movies but the time span is a sooner than tv series
Hi Tvtet,
Welcome to your first post in the Roku Community!
We appreciate your information and are sorry to hear about the trouble. Please be advised that we have passed along your information and concerns to the appropriate Roku team. Once more information is available, we'll make sure to provide an update on this Community thread.
Your patience and understanding are greatly appreciated.
All the best,
Kash
Our TCL Roku TV has this mysterious shut down issue too AND is only occurring on our Roku TV’s. Frustrating!
Hi Community users,
We understand that you're having a problem with the Amazon Prime Video channel. We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- Steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
John
