Forum Discussion

jbaezner's avatar
jbaezner
Newbie
6 years ago
Solved

Premier + remote uses battery very rapidly

My remote uses battery very rapidly. We do use the headphone function and I understand that it drains the battery faster but it is a day between changes. I thought it was strange and expensive so I b...
remotes
Roku Batteries Questions
  • RokuDanny-R's avatar
    RokuDanny-R
    6 years ago

    jbaezner 

    Thanks for the post.

    As you stated, using the Private Listening feature will use significantly more battery power than without using headphones connected to your remote.

    In addition, we strongly recommend making sure your headphones are disconnected from your remote when not using your Roku device, even if the TV is turned off to avoid any unwanted excessive remote battery drain.


    Thanks,
    Danny

  • atc98092's avatar
    atc98092
    4 years ago

    You are doing nothing wrong. Depending on how much you use the headphone jack, it might be perfectly normal. My Ultra usually needs batteries about every 3 months, but I don't use the headphone jack.

    If you use it daily for extended periods, you might use them up in a week or two. I would consider that normal for that sort of use. 

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

Knair87

Thanks for the post.

Can you please provide the model and serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Knair87's avatar
Knair87
Reel Rookie
5 years ago

Model no: 3810X Roku Streaming Stick +

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    5 years ago

    Hello Knair87

    Thank you for providing us your information.

    I have forwarded your concern to our Support team. They will follow up and further assist you with your remote battery drain problem.
    Your patience and understanding are greatly appreciated.

    All the best,
    Kariza

    • Chrigel's avatar
      Chrigel
      Newbie
      4 years ago

      I have the same issues on my four remote controls. Uses battery like nothing else. Nothing is connected. Very faulty remote control.

       

      How can i fix it? Can you send me new remotes?

    • Eddie607's avatar
      Eddie607
      Channel Surfer
      4 years ago

      I have always had the fast battery drain issue. Do the current remotes have this issue, or has it been corrected? 

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        4 years ago
        Eddie607 wrote:

        I have always had the fast battery drain issue. Do the current remotes have this issue, or has it been corrected? 

        First, it depends on your Roku model what type of remote it has. For the models with an IR remote (uses AAA sized batteries), those batteries should last for many months, if not a year or more, depending on usage. For WiFi Direct remotes (use AA sized batteries), mine usually last 4-5 months with light use. Also, I don't use the headphone jack. If you do use the headphone jack on the remote, make sure you unplug the headphones when not in use. Running the audio amp in the remote takes a lot of power, and will drain the batteries in a few days if left plugged in.

        But extensive use of the headphone jack will go through batteries far faster. That doesn't mean anything is wrong, it's simply the use case for powering headphones through the remote.

        If you have an IR remote that's going through batteries too fast, see if any of the buttons appear to be stuck. That would cause the IR emitter to be powered up full time, and that would certainly drain the batteries.