Forum Discussion

SuperSapien64's avatar
SuperSapien64
Streaming Star
2 years ago
Solved

Pluto TV and YouTube having issues when exiting them.

After the May firmware update I've been experiencing issues with both the Pluto TV and YouTube apps/channels having bugs when exiting them. I'll start with the Pluto TV app whenever I exit the app it lags before it brings to the home screen and the YouTube occasionally when I exit the YT app it goes a black screen and nothing happens so I have to hit the home button to properly leave the app.

Has anyone else experienced any of these bugs?

tv & player features
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi SuperSapien64,

    Thanks for keeping us posted!

    Does this happen to the Pluto TV and YouTube app only? If so, kindly follow the steps provided below:

    • Remove the app/channel; press Home > Move to the right and highlight the channel you wish to remove > press Star* > Remove channel
    • Reboot your device's system: press Home > Settings > System > Power > System restart
    • Install the app/channel again: press Home > select Store > find the app/channel that you've removed > Add channel

    Please be advised that this process needs to be done precisely for better outcomes.

    If the issue is still persistent, please keep us posted, and we'll assist you further.

    Thanks,
    Carly

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi SuperSapien64,

    Thanks for posting in the Roku Community!

    We understand you're having a problem with Pluto TV and YouTube. We're happy to help. Please follow these steps:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System Restart.

    If the problem persists, please manually check for updates here.

    Let us know how it goes.

    All the best,

    John

    • SuperSapien64's avatar
      SuperSapien64
      Streaming Star
      2 years ago

      I unplug my Roku every four to seven days for 3 minutes, and I regularly check for updates manually.

      It has something to do with the May firmware update.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Hi SuperSapien64,

        Thanks for keeping us posted!

        Does this happen to the Pluto TV and YouTube app only? If so, kindly follow the steps provided below:

        • Remove the app/channel; press Home > Move to the right and highlight the channel you wish to remove > press Star* > Remove channel
        • Reboot your device's system: press Home > Settings > System > Power > System restart
        • Install the app/channel again: press Home > select Store > find the app/channel that you've removed > Add channel

        Please be advised that this process needs to be done precisely for better outcomes.

        If the issue is still persistent, please keep us posted, and we'll assist you further.

        Thanks,
        Carly