Forum Discussion

FrustratedFrank's avatar
FrustratedFrank
Newbie
2 years ago
Solved

Please Help Activation Issue

Hi,  I was given my friend’s older Roku device and I’m trying to set up my account after a factory reset. I’m at the portion where I need to activate the Roku device and it wants me to go to Roku.co...
TV & Player Setup
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello, Frank.

    Thank you for posting in the Roku Community!

    We appreciate your inquiry about reactivating your Roku device. We are happy to help.

    The device you are using can no longer support the most recent features. This means it will no longer receive new features or streaming channels, updates to existing channels, or other software-related updates. You can keep using your Roku player to stream the channels you currently have. However, you may lose access to some channels over time as those channel partners make updates.

    If the device says, "Go to roku.com/link," it has not been updated in many years and needs to be redirected.  

    You enter the link code in the URL: my.roku.com/link/qr/linkCode. If that doesn't work, you'll need to upgrade your device.

    As a valued customer, please check your inbox for a private message containing offers to purchase a new player at a discounted price.

    If you have any other questions or concerns, please let us know.

    Regards,
    Arjiemar

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello, Frank.

Thank you for posting in the Roku Community!

We appreciate your inquiry about reactivating your Roku device. We are happy to help.

The device you are using can no longer support the most recent features. This means it will no longer receive new features or streaming channels, updates to existing channels, or other software-related updates. You can keep using your Roku player to stream the channels you currently have. However, you may lose access to some channels over time as those channel partners make updates.

If the device says, "Go to roku.com/link," it has not been updated in many years and needs to be redirected.  

You enter the link code in the URL: my.roku.com/link/qr/linkCode. If that doesn't work, you'll need to upgrade your device.

As a valued customer, please check your inbox for a private message containing offers to purchase a new player at a discounted price.

If you have any other questions or concerns, please let us know.

Regards,
Arjiemar