Photo Streams Not Working
Hi all, I'm trying to get Photo Streams to play an album of photos for my TV's screensaver but every time I select Photo Streams or allow the screensaver timer to default to Streams it just shows th...
Forum Discussion
This appears to still be an issue.
When selecting Settings > Theme > Screensavers, the Photo Streams icon, then Set as screensaver.
Then, selected “Preview (current screensaver)”. It briefly shows a full-screen purple Photo Streams logo screen, then returns back to the Photo Streams settings page. Nothing happens. Doing the same with another screensaver works fine/as expected.
Uninstalled the Photo Streams app, checked for system updates (none), restarted system, reinstalled Photo Streams - same result
OS: 11.5.0, build 4312-50
model: 3810RW
Thanks for your first post in the Roku Community!
We understand you are having difficulties accessing Photo streams. If the issue still persists, can you please specify the issue you are experiencing? Please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
- tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- steps to reproduce the issue you are seeing
- photo or video illustrating the issue so we can better understand what is occurring
Once we have this information, we will be able to investigate further.
Best regards,
Mary
