Forum Discussion

all9's avatar
all9
Newbie
2 years ago

Photo Streams link Google account error: We are unable to process your request

At roku.com, I'm trying to link my Photo Streams to my Google photos.  I enter the Google username and password, then grant access to my Google photos.  I just get a spinner on the screen.  After a few minutes, I reload this URL:  https://photostreams.roku.com/external/google/albums

I logged out, logged back in, went to "Create a new Stream", chose "Link to Google photos" again and I get this error message:  We are unable to process your request

In my gmail I see the Security alert:  ROKU Photo Streams was granted access to your Google Account

Any suggestions?

 

 

 

15 Replies

  • Roku_BroKu_dohs's avatar
    Roku_BroKu_dohs
    Reel Rookie
    2 months ago

    I am still having the same problem 2 years since the last post and still nobody from Roku responds or fixes the problem.

    • Roku_BroKu_dohs's avatar
      Roku_BroKu_dohs
      Reel Rookie
      2 months ago

      I fixed the problem. I had to log into my Google Account, go to third party apps service, and remove Roku and Roku backdrops from my Google Account third party apps service. After I did that, went back to Roku backdrops and was able to log in to Google Photos.

      • mlleelise's avatar
        mlleelise
        Reel Rookie
        9 hours ago

        Just tried what you suggested - but roku/roku backdrops are not listed in my third party apps service. What next?

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, Daonlynewera

      Greetings, and welcome to the Roku Community.

      Thanks for letting us know that you're encountering the same issue with Photo Streams linked with Google Photos, and we'd be happy to help. For this instance, kindly follow the steps on how to successfully link your Google Photos to your Roku Photo Streams below:

      1. Sign in to your Roku account.

      2. Create a new Photo Stream.

      3. Upload photos or link albums from Google Photos.

      For more information, you can visit Roku Photo Streams. Additionally, we recommend using another browser if you're unable to link or upload the photos from your Google account.

      Best wishes,
      Kash

      • markko's avatar
        markko
        Newbie
        12 months ago

        RokuTakashi 

        How many browsers should I try? So far, Chrome, Firefox, and Safari.

        Why do you simply quote the instructions that are producing the error instead of offering a way to fix the problem? 

  • Ndrobinson216's avatar
    Ndrobinson216
    Newbie
    2 years ago

    Just writing to say I have precisely the same problem. Will update if I figure it out. Thanks