Forum Discussion

lil_bro_can_rap's avatar
lil_bro_can_rap
Newbie
3 years ago
Solved

photo stream is not moving on from the starting page

when i set up my first stream for photo stream. the channel would not move on from the first page ( the one with the QR code and intro video)

 

  • RokuCarly's avatar
    RokuCarly
    3 years ago

    Hi lil_bro_can_rap.

    A warm welcome here at the Roku Community!

    Thank you for reaching us regrading your photo stream issues. No worries, we're here to find you the best resolution.

    Have you tried to reboot your device's system after removing the channel and before adding the channel back again? If not, follow these steps:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    If the issue is still persistent, please don't hesitate to let us know and we'd be more than willing to continue assisting you.

    All the best,

    Carly

6 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    3 years ago

    Hi lil_bro_can_rap.

    A warm welcome here at the Roku Community!

    Thank you for reaching us regrading your photo stream issues. No worries, we're here to find you the best resolution.

    Have you tried to reboot your device's system after removing the channel and before adding the channel back again? If not, follow these steps:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    If the issue is still persistent, please don't hesitate to let us know and we'd be more than willing to continue assisting you.

    All the best,

    Carly

    • AJVazq's avatar
      AJVazq
      Newbie
      3 years ago

      I have the same issue and attempted to do a system restart on multiple occasion but the it still won't past the qr code.

      RokuCarly 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi AJVazq,

        Thanks for posting in the Roku Community!

        We understand that you're having a problem with the photo stream. Help is here. Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel.' Then try to add the channel again by pressing the home button on your Roku remote. Scroll down to search, put the name of the channel or app, highlight the channel, and select Add channel.

        Additionally, during a slideshow, each photo appears for 10 seconds, and the stream loops in random order. You can see more here: How to use Photo Streams on your Roku® streaming device

        Does this clear up the issue you are seeing? Please keep us posted on what you find out.

        Best regards,

        John

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Dave91,

    Greetings from the Roku Community!

    We regret hearing about this ongoing issue and appreciate the additional information.

    We'd be happy to further look into it. However, we'll need additional information to identify better and understand the reason for this.

    Could you please provide us with the details below?

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
    • Steps to reproduce the issue you are seeing.
    • Errors that you are experiencing on screen.
    • Can you provide a video or screenshot of the issue you're experiencing?

    We'll be looking forward to your response. Thanks!

    Regards,

    Rey

  • deemroz's avatar
    deemroz
    Newbie
    10 months ago

    I'm having the same issue and have tried all the suggested fixes to no avail.  I see that this has been an ongoing issue.  Has it been resolved at this point?