Forum Discussion

agottschling's avatar
agottschling
Binge Watcher
2 years ago
Solved

Philips RokuTV won't install 12.5 update

Hey all, Having an issue with my Philips 65PUL7973/F7 RokuTV. It won't install the 12.5 update and doesn't throw an error. It instead either says everything's up to date, or says that it needs to install the same version that's currently installed (12.0.2 build 4071-F6). Any ideas on how to fix this? I really don't like the idea of the security updates not being installed on my TV

Thanks

  • agottschling's avatar
    agottschling
    2 years ago

    Update: I jumped into Recovery mode and used the same file and flash drive I was attempting to use and 12.5.0 installed successfully.

     

    EDIT: Interesting observation. After upgrading to 12.5 successfully via recovery mode, I stumbled on a website describing a secret screen that you get to by hitting home 5 times, fast forward three times, and rewind twice. There's an update software button there, and selecting it seems to cause the TV to want to downgrade to 12.0.2 again. Maybe something's wrong on Roku's side for this model of TV?

12 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    I don't know why you're not being offered 12.5, but you can try installing it from a USB flash drive by downloading it:

    Roku | TV USB Updater

    When it asks for a model number it wants the Roku model number (not the TV model number) as displayed under Settings->System->About.

    • agottschling's avatar
      agottschling
      Binge Watcher
      2 years ago

      Hey, thanks for that link, but I can't get past the step where the TV is supposed to show a code. I plug in the USB drive and nothing happens for a moment, then it asks me to launch Roku Media Player. I found some other instructions that say there should be an option to update the software and select I Can't Connect, but that doesn't appear for me either. Am I missing something?

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        Try leaving the USB drive plugged in and then perform a "System restart" from Settings->System->Power (or pull the power plug out for a few seconds).  If it still doesn't recognize the USB drive and you're sure that it was prepared properly, the next thing might be a factory reset and/or "Recovery mode", but those are a last resort.  It's after one of those that you get the "Can't connect to Internet" option.  Some people have had success with the regular network update after a factory reset where it didn't work before.

        For information about Factory Reset:

        How do I factory reset my Roku® streaming device? | Official Roku Support

        For information about Recovery Mode:

        How to use Recovery Mode on your Roku TV™ | Official Roku Support