Forum Discussion

Boomarang's avatar
Boomarang
Newbie
10 months ago
Solved

Philips Roku TV stuck on blue screen with audio

I have a 32” Philips Roku TV, one night the scream turned dark blue and I can only hear noise. I’ve tried leaving it unplugged, plugging it into a different source, clearing cache, etc. but nothings been working. What do I do?

tv & player support
  • RokuTakashi's avatar
    RokuTakashi
    4 months ago

    Hi, soinisefleurose​ 

    Welcome!

    Take note that English is the main language in the Roku Community to help everyone connect better, and we used a translator to make sure we understood your inquiry.

    To set up your Roku TV, visit this support article on How to set up your Roku TV system

    Hope this helps.

    Thanks,

    Roku Community Team

5 Replies

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    10 months ago

    Boomarang,

    Thank you for posting in the Roku Community!

    We appreciate you contacting us regarding the issue with your Philips Roku TV, where the screen unexpectedly turns dark blue. We understand this can be an inconvenient experience, and we are here to help.

    Are all cables firmly plugged in? Is your TV able to exit "wake up" mode?

    Troubleshooting:

    • Please check the power cord/outlet to ensure the device is getting power
    • Check the input that they are trying to watch on
    • Check video cables to ensure they are firmly connected
    • If you're able to access settings, have them make sure that:
          1. TV can "wake up" 
          2. HDMI-CEC is enabled on the TV
    • If the problem persists,  do a factory reset on the TV.

    For more detailed information, please check here: How to restart or factory reset your Roku streaming device.

    Thanks again for reaching out. Please let us know if you have any other questions or concerns. 

    Cheers,
    Arjiemar

     

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      4 months ago

      Hi, soinisefleurose​ 

      Welcome!

      Take note that English is the main language in the Roku Community to help everyone connect better, and we used a translator to make sure we understood your inquiry.

      To set up your Roku TV, visit this support article on How to set up your Roku TV system

      Hope this helps.

      Thanks,

      Roku Community Team