Forum Discussion

BuckyKatt102's avatar
BuckyKatt102
Reel Rookie
9 months ago

Paramount plus sign in issue

I have a Sharp and Hisense Roku TV. When I select the Paramount Plus app, I get a screen that cycles through 5 ads telling me that I can subscribe to Showtime, live sports, etc. but it's not giving me an option to sign in.  This app was working fine yesterday.  Is there a fix? I've already tried uninstalling and reinstalling the app and nothing changed.

TV & Player Setup

3 Replies

  • BuckyKatt102's avatar
    BuckyKatt102
    Reel Rookie
    9 months ago

    I've already tried uninstalling and reinstalling the app, and it didn't change anything.

    • Vinride's avatar
      Vinride
      Newbie
      9 months ago

      I’m having the same exact issue. Tried removing P+ app, then restarting Roku, then adding back app, as suggested elsewhere, and that didn’t fix problem. 

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        9 months ago

        Remove / Restart / Reinstall assures that you have a clean copy of the channel app's latest released version installed.  If the app file itself is flawed Paramount+ will need to fix it.

        From Paramount+ support page:

        • Telephone 1-888-274-5343 - U.S. support only. International callers may incur charges.
        • Online Chat (chat link on web page ) - Paramount+ chatbot will guide you through commonly asked questions. You can type "agent" at any time to be connected with a team member.