Info requested:
Device model - 4660RW - Roku Ultra
Serial # - YJ004J200453
Device ID - CS37C4200453
Software version - 12.5.5 bld 4174-46
Tracker ID - 53-048-753
Below is an attached still image from the short video clip I took of the TV screen. This is what appears during the "glitching" when the screen saver is trying to function. After about a 1 second glitch the screen blanks momentarily then returns to the "paused" image. This cycles over and over at screen saver activation time set.
Hi BamaInArk,
We appreciate you providing all these details here in the Roku Community!
We apologize for any inconvenience this may have caused you. We have forwarded your concern and information to the appropriate Roku team for further investigation and to fix the issue as soon as possible. We are dedicated to finding a solution to your concerns, so please don't hesitate to let us know if there is anything else we can do to help.
Your patience and understanding are highly appreciated.
Kind regards,
Eunice
It seems updating to OS 13 has fixed the screen saver issue. Working normally now.
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