Hi BamaInArk,
Thank you for letting us know about this.
We just need the sample photo as our reference when the Tablo TV's screensaver fails to activate or when a glitch on the screen appears on the screen as it is attempting to activate or remains stuck at the paused image for a clip may not load on the community post.
We would also be happy to look further into this issue, but we need more details. Please provide us with the following information:
Once we have this information, we will be able to investigate further. We look forward to hearing from you!
Kind regards,
Eunice
Info requested:
Device model - 4660RW - Roku Ultra
Serial # - YJ004J200453
Device ID - CS37C4200453
Software version - 12.5.5 bld 4174-46
Tracker ID - 53-048-753
Below is an attached still image from the short video clip I took of the TV screen. This is what appears during the "glitching" when the screen saver is trying to function. After about a 1 second glitch the screen blanks momentarily then returns to the "paused" image. This cycles over and over at screen saver activation time set.
Hi BamaInArk,
We appreciate you providing all these details here in the Roku Community!
We apologize for any inconvenience this may have caused you. We have forwarded your concern and information to the appropriate Roku team for further investigation and to fix the issue as soon as possible. We are dedicated to finding a solution to your concerns, so please don't hesitate to let us know if there is anything else we can do to help.
Your patience and understanding are highly appreciated.
Kind regards,
Eunice
It seems updating to OS 13 has fixed the screen saver issue. Working normally now.
Hey everyone,
We're locking this thread because the info here might be outdated.
If you're still having trouble, try searching the Community forums. You might find a thread with newer info.
If you can't find anything, just start a new thread!
We're here to help.
Thanks, The Roku Community Team
