Thank you for posting here in the Roku Community, BamaInArk.
We appreciate you for reaching out to us for Support. Worry no more; we would be happy to find you the best resolution possible.
May we first know what specific screensaver you are having issues with? Does your concern affect the screensaver alone? Or does it affect your streaming via your Tablo Quad? In addition, would you mind providing us with a video clip of the glitch you are referring to? So that we may be able to assess your concern better.
The best course of action will be suggested once we have a better understanding of the situation. We'll be anticipating your response!
Best regards,
Carly
Sorry it's taken me a while to respond to this.
Currently my Roku Ultra is running software 12.5.5, build 4174. I initially had been using the Aquatic Life screensaver. For troubleshooting I changed to Space screen saver. I am able to duplicate the issue with Space screensaver.
I changed my screensaver time from 5 minutes to 1 minute in order the make troubleshooting easier. The screensaver issue seems to be specific to viewing through my Tablo Ultra device. Within any Roku specific app the screensaver seems to work normally. If I am on the Roku Home screen the screensaver works fine. If I am on the Roku Channel the screensaver works fine. There are some instances where other channels seem to work with their screensaver and overrides the Roku default screensaver. For instance Paramount + and Hulu seem to present their own version of the screensaver but it still works at 1 minute.
However when connected to the Tablo App and viewing programming on the Tablo the screensaver fails to activate. What I do see, as mentioned in the previous post, is at the screensaver activation time period I see some screen glitching like the screensaver is attempting to initiate however the screen remains in view and no screensaver activates. This repeats seemingly ad nauseum.
I do have a short video clip I can attach demonstrating what is seen at the screensaver activation period. Not sure I can attach but let's see.
Doesn't look like I can attach a video clip? I can send it to someone here to view.
Hi BamaInArk,
Thanks for keeping us posted here in the Roku Community!
We appreciate you letting us know about your screensaver issue on your Tablo app. We will work with you to know what went wrong so we can assist you further and fix the issue.
Please follow the steps below and see if it fixes the issue:
Let us know how it goes, and we'll be glad to further assist you.
Kind regards,
Eunice
Removing/reinstalling the Tablo app did not fix things. And in case it's important I am using the older Tablo legacy model...the Quad. Different Tablo Apps for use on Roku device. I did not even know this until attempting to reinstall the App as there were 2 version available.
I hate to see another Tablo vs Roku issue again.
Hi BamaInArk,
Thank you for your quick response.
We understand you are still having issues with the Tablo app screensaver after attempting the troubleshooting steps provided, and we appreciate your posting about this. We would be delighted to help you further.
For us to better understand the issue you are experiencing, please provide us with additional information:
In the meantime, suppose the issue persists on the Tablo app only after attempting the troubleshooting steps, and the screensaver from other channels works fine. We suggest contacting the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. An issue within that specific channel might need to be addressed with an update from them.
Let us know how it goes, and we will continue to assist you further.
Kind regards,
Eunice
