[OS 12.5] Remote stopped working after software update
Roku 3 - 4200x will not recognize/pair to remote after software update to version 12.5.0 build 4169-04.
Gaming Remote that came with the streaming device worked Thursday as normal. Friday would not work after automatic update to 12.5.0 (Oct. 5, 2023).
Changed batteries, attempted to pair in settings screen and at start up, purchased new Voice Remote Pro thinking I replacing the remote might help. It did not. Device fails to pair. Remotes seem to be working as pairing indicator lights flash.
Remote feature in iPhone Roku app works. And the old remote from Roku XD model 2050X works with line of sight and close range.
Can I rollback? Will there be another update? Would Factory Reset benefit?
Hi ChrisGunnell,
Thanks for posting, and welcome to the Roku Community!
We appreciate you for reaching out for support here to us. We recommend first performing a system restart on your Roku streaming device to see any improvements if your remote will pair before performing a total reset. To do this, kindly navigate to Settings > System > Power (skip if no sub-menu) > System Restart.
Kindly keep us posted on what you find out after restarting your Roku device.
All the best,
Kash