[OS 12.5] Remote stopped working after software update

Hi Community Users,

Thanks for updating us here in the Roku Community!

We appreciate you letting us know about the problem of pairing your Roku remote with your Roku devices. It is important to power cycle it first in order to put your Roku device in pairing mode before anything else. Please follow these steps:

1. Remove the power cable from your streaming device.
2. Wait at least 5 seconds.
3. Re-connect the power cable.
4. Wait for your streaming device to power on and the Home screen to appear on your TV screen.
5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode.

After doing so, put your voice remote in pairing mode.

1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button, and your remote will restart.
2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

For more details, you can check out this support article on how to fix your Roku voice or simple remote that is not working.

Let us know how it goes, and we'll be happy to assist you further.

Kind regards,

Eunice

I am having the same problem, sort of.  I have an Onn Roku tv and the original remote that came with the tv did not work properly. The volume and mute buttons were almost always not functioning, so I paired it with a Philips SRC2063WM Universal remote. I bought the tv from Walmart's Black Friday Sale in 2020 and it worked without any issues with my Philips remote until last week.  Once the tv is off for more than 10 minutes, the remote will not power the tv on, but if I use the original remote to turn the tv on, then my Philips remote works flawlessly, it will turn the tv off and back on, change channels and volume and everything it is supposed to do.  I have even left the remote untouched for over an hour (while the tv is turned on) and the tv responds to the remote, but once the tv is turned off for more than 10 minutes, the tv will not respond to the Philips remote. I have tried to program my remote many, many times to this particular tv and it works fine until the tv is off for more than 10 minutes.

I have read the discussions listed and noticed that the Roku representatives do not answer the question.  "Can the last update be rolled back?"

 I have tried many different codes on my Philips remote and have had no success in getting it to work as it did before (I have the original program code written down)

Is there any way the last update can be undone so that I can continue to use my Philips remote as the original does not work properly?

DonVertz

Exact same issue on both my Roku 3s.  

I just used the Roku app to control one and do a factory reset. Once I did the remote paired and works, but now I'm stuck in the activation screen. The Roku says it "can't seem to reach" me at my email address and I never receive the email.  I had an email sent to me from my Roku phone app as a test and that came no problem, but the Roku 3 is still showing that error.

The QR code activation option just loads forever and locks up the device to until I pull the power plug.  My Roku phone app also recognizes the device as soon as I turn it on.  

This is even while using a wired internet connection and the original remote, sn 4E654E101568.

Very frustrating, and leaves the device absolutely useless as others have stated. 

12.5 results in no longer working with DISH remotes; even after executing all the alternate rituals such as system restarts and reprogramming.

These are not the only third party remotes adversely affected by 12.5

ROKU needs to issue a fix.

Hi my name is Corby. I had the same problem. The answer is NOT replace the batteries. Yes check that they are good , but that won’t fix it. When you are pointing your remote, there is receiver that receives the signal from the remote. It may be a USB device, if so, unplug it and keep it unplugged for a slow 20 count. Make sure that the Roku receiver that you are pointing at with the remote, has the power to it unplugged for at least 20 seconds. Once you plug it back in after that, your remote should work properly. Good Luck!!

It seems obvious that Roku broke this when it rolled out the 12.5.0 update.  This broke for everyone after the update.  When will this be fixed?

2 Roku speakers just updated and now neither remote works or can be re-paired.  I'm down to using the app.  Help please