Forum Discussion

cotton19335's avatar
cotton19335
Reel Rookie
3 years ago

[OS 11.5] Roku TV cannot use remote or connect to mobile app

My TCL Roku TV went through an update this morning to 11.5 version.  Ever since the update, I cannot use the remote even after several attempts to reconnect using the button under the batter cover on...
remotes
JamieClaye's avatar
JamieClaye
Channel Surfer
3 years ago

In follow-up, the latest upgrade has not solved the problem.  What is curious is that the disconnect occurs overnight - or seemingly so.

I wonder if this is a hardware failure with the TV?

I guess I need to contact support directly. 

Mike-E's avatar
Mike-E
Streaming Star
3 years ago

JamieClaye I have the exact same problem with my TCL 50" Roku tv, if you look at the post directly above yours. It's due to something in the 11.5 firmware, and an older firmware voice remote. You only need to do a regular power-down with the remote power button, and wait about 1/2 hour. The RF voice remote will no longer work, until a full power cycle.

I bought this much newer model voice remote, and now it stays paired no matter what. I suggest you also try it. $20 isn't worth spending more time on, and I'm sure it'll work for you also:

https://www.amazon.com/dp/B07WVFCKSS

  • JamieClaye's avatar
    JamieClaye
    Channel Surfer
    3 years ago

    Thanks!  I missed the similar post and yes, a $20 remote certainly is hard to argue with in terms of time spent troubleshooting this.

    I just hate having to replace functional hardware, grrrr.

    Maybe they'll fix it.  🙂 

    Thanks again!