Forum Discussion

cotton19335's avatar
cotton19335
Reel Rookie
3 years ago

[OS 11.5] Roku TV cannot use remote or connect to mobile app

My TCL Roku TV went through an update this morning to 11.5 version.  Ever since the update, I cannot use the remote even after several attempts to reconnect using the button under the batter cover on...
remotes
JamieClaye's avatar
JamieClaye
Channel Surfer
3 years ago

In follow-up, the latest upgrade has not solved the problem.  What is curious is that the disconnect occurs overnight - or seemingly so.

I wonder if this is a hardware failure with the TV?

I guess I need to contact support directly. 

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

JamieClaye

Thanks for the post and providing us with your device information.

I have passed along your concerns and details to the appropriate Roku team to investigate further.


Thanks,
Danny