Forum Discussion

Powerguy37's avatar
Powerguy37
Channel Surfer
8 months ago

Onn TV stretching image in Plex app

I have a new 65" Onn TV that stretches them image to full screen in the Plex app when it should be letterbox. It does not do it on my 55" Onn TV. Any ideas how to fix it???

9 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    8 months ago

    Welcome to the Roku Community, Powerguy37!

    Thanks for letting us know about the problem you had with the Plex channel on your Roku TV. We're here to help. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting "check for updates."

    Please try doing this and see if it helps with what you're experiencing.

    Best regards,
    The Roku Community Team

    • Powerguy37's avatar
      Powerguy37
      Channel Surfer
      8 months ago

      I did try updating the app. It didn't fix the issue. I have no issues with the Plex app on my other Roku TV's, just the new Onn TV.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        8 months ago

        Thanks for keeping us posted, Powerguy37!

        We appreciate you reaching out to us again and providing us with some updates regarding your concern about the Plex channel on your Roku TV.

        Please try the troubleshooting steps below:

        • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
        • Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
        • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

        If the problem still persists, keep us posted.

        Best,
        The Roku Community Team