Onn TV stretching image in Plex app
I have a new 65" Onn TV that stretches them image to full screen in the Plex app when it should be letterbox. It does not do it on my 55" Onn TV. Any ideas how to fix it???
Forum Discussion
I did try updating the app. It didn't fix the issue. I have no issues with the Plex app on my other Roku TV's, just the new Onn TV.
Thanks for keeping us posted, Powerguy37!
We appreciate you reaching out to us again and providing us with some updates regarding your concern about the Plex channel on your Roku TV.
Please try the troubleshooting steps below:
- Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
- Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
- Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.
If the problem still persists, keep us posted.
Best,
The Roku Community Team
I tried this but it did not fix the issue.
Thanks for the follow-up, Powerguy37!
We appreciate the troubleshooting steps you have taken so far, and we'd like to take a closer look into this issue you had with the Plex channel.
- Could you provide us with a photo or video clip?
- When did the issue start?
We look forward to hearing from you and looking closely into this issue.
Thanks,
The Roku Community TeamIt started when I purchased a new Onn brand TV last week. No issues with any other Roku TVs or stand alone Roku boxes. Just this one TV. First picture is with the Plex app built into the TV. It is stretched and full screen. The 2nd photo is with the same TV but using a stand alone Roku player. It is letterboxed like it should be.
