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RRswoop's avatar
RRswoop
Reel Rookie
2 years ago

Onn Roku Soundbar not connecting to Roku Voice Remote Pro

Hence the title, my remote is not connecting to my soundbar (Model: 100002421). I did not have the original remote and I am currently on my third remote and this one is only giving me SOME luck. When I originally got the remote it first allowed me to at least get to the settings where I was attempting to connect to a network. Sometime during this the remote disconnected, I tried to sync the remote to the soundbar but to no avail. The only buttons recognized are the power button, pair button on the botton of the back and the home + back buttons combo (when trying to reset the remote itself). I've tried unplugging the soundbar and waiting but that has only worsened it because now I am stuck at the select a language screen. What do I do now???

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3 Replies

  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    2 years ago

    There two kinds of Onn Roku Soundbars, the $129 true Roku Onn Smart Soundbar model 9100x with Roku streamer built-in. Then there are the cheaper Onn Roku Ready Soundbars, no streamer built-in. Being Roku ready only means it will work with Roku tv remotes. Did yours come in an orange box like so:

     

     

    • RRswoop's avatar
      RRswoop
      Reel Rookie
      2 years ago

      Yes, in an orange box with streamer built in.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thank you for posting here in the Roku Community, RRswoop!

        I appreciate you for precisely elaborating on the concern you've experienced with the remote of your ONN Roku Soundbar, and I'd be happy to help you contact the proper support.

        Kindly note that ONN manufactures its own player hardware, including the remote. For the most efficient resolution of this matter, it is best to directly engage with them as they are responsible for addressing this issue.

        You may reach them here: ONN Support

        I hope you find this information helpful.

        Best regards,
        Carly