Forum Discussion

Jldm3's avatar
Jldm3
Channel Surfer
8 months ago

One remote button barely works

I have the same problem. I just tried re-pairing and I probably wear out the batteries having to press so hard. 
remotes
Jldm3's avatar
Jldm3
Channel Surfer
8 months ago

Hi Jharra,

Any thoughts on why this might be happening?

Thank you,

Laurie

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
8 months ago

Thank you for keeping us posted, Jldm3!

We would like to collect the following information to assist you further with this issue.

  1. Serial number of the Roku player this remote is paired to.
  2. Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).
  3. When and where did you purchase this?
Additionally, please try resetting your remote and inform us if the issue persists. To reset the remote, press and hold the Back/pairing button and the Home button simultaneously for about 20 seconds.
 
We'll wait for your reply.

Thanks,
Jharra
  • Jldm3's avatar
    Jldm3
    Channel Surfer
    8 months ago

    I re-paired and it seemed to work that first day, but now it is back to being almost totally unresponsive.

    • Jldm3's avatar
      Jldm3
      Channel Surfer
      8 months ago

      I just tried to re-pair by holding the back and home for 20 seconds and now the remote doesn't work at all.

      • Brucey's avatar
        Brucey
        Channel Surfer
        8 months ago

        Hi, joining the many many people who's right arrow button doesn't work on the voice remote. Very disappointed. I can't even find a replacement to buy on the Roku website