Forum Discussion

Jldm3's avatar
Jldm3
Channel Surfer
8 months ago

One remote button barely works

I have the same problem. I just tried re-pairing and I probably wear out the batteries having to press so hard. 
remotes
RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
8 months ago

Hi, Jldm3,

Welcome to the Roku community!

We appreciate you reaching out regarding the issue you are experiencing with your Roku remote. To assist you more effectively, could you share which specific button is not functioning? Additionally, provide the type of Roku remote you are using. Lastly, is there a pairing button on your remote's back?

Thank you for your cooperation, and we look forward to resolving this matter for you.

Cheers,
Jharra

  • Jldm3's avatar
    Jldm3
    Channel Surfer
    8 months ago

    Hi Jharra,

    Any thoughts on why this might be happening?

    Thank you,

    Laurie

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      8 months ago

      Thank you for keeping us posted, Jldm3!

      We would like to collect the following information to assist you further with this issue.

      1. Serial number of the Roku player this remote is paired to.
      2. Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).
      3. When and where did you purchase this?
      Additionally, please try resetting your remote and inform us if the issue persists. To reset the remote, press and hold the Back/pairing button and the Home button simultaneously for about 20 seconds.
       
      We'll wait for your reply.

      Thanks,
      Jharra
      • Jldm3's avatar
        Jldm3
        Channel Surfer
        8 months ago

        I re-paired and it seemed to work that first day, but now it is back to being almost totally unresponsive.