Forum Discussion

Cindy68's avatar
Cindy68
Newbie
2 years ago

O n n Roku TV constantly rebooting

My ONN Roku TV will not stop rebooting from the ONN Roku TV screen I can't get to any other screen to do any of these things that you want us to do so now what do I do. I've rebooted my systems and i...
Belkatem's avatar
Belkatem
Binge Watcher
12 months ago

This just started for my Onn Roku TV. It cycles through the reboot. I've unplugged, held reset button for 20 seconds, then plugged back in and held reset and power button 20 seconds and it's still cycling. I can't even get it to turn off... it's not responding to the remote to get to the home screen. Seems like a recent update problem with as many people having the issue with these tv's. Note: I'm unable to do any other fixes until I can get it to stop rebooting cycle. What do I do now? 

RokuCarly's avatar
RokuCarly
Community Moderator
11 months ago

Hi, Belkatem.

Greetings from the Roku Community!

Thanks for reaching out here. In this case, it could be a hardware issue. We highly recommend coordinating this with your TV manufacturer for further assistance as we only support your TV's software operating system.

You may reach them here: ONN Support

We hope this will be sorted out soon.

Best regards,
Carly

  • RyderWR's avatar
    RyderWR
    Newbie
    11 months ago

    This exact thing just started on mine as well. This is too many at the same time to be a “hardware” issue. 

    • Thevandy80's avatar
      Thevandy80
      Newbie
      10 months ago

      Same exact thing happens to mine today!😡

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        10 months ago

        Hi Thevandy80,

        We appreciate your first post to the Roku Community!

        We are interested in learning more about the problem you are experiencing, but we will need more details.

        Refer to these questions to better identify the issue you're experiencing:

        • When did you notice the issue started?
        • Are there any recent changes on your Roku device, perhaps in the setup or settings, that might cause the problem?
        • What is your device's OS version? (can be found in Settings > System > About.)
        • Are you receiving any error messages or codes?
        • Does the issue only occur on a specific channel while streaming or on all the channels installed on your Roku device?
        • What troubleshooting steps have you taken so far to resolve the issue?

        We will be better equipped to provide further assistance by providing additional details.

        All the best,
        Chel

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      11 months ago

      Hi RyderWR,

      Thanks for the first post to the Roku Community!

      We understand you are also having trouble with your Roku. We'd like to take action on this, but we need more details to determine if there are any options we can investigate further.

      • What model is your Roku TV? (Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
      • When did you notice the issue start?
      • What is your device's OS version?
      • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
      • What troubleshooting steps have you taken so far to resolve the issue?

      Please keep us posted, and we'll continue assisting you from there.

      All the best,
      Chel

      • Whitmireww's avatar
        Whitmireww
        Reel Rookie
        11 months ago

        Same thing here. 
        Onn 70” Roku TV. 
        When I hold the reset button for 30 seconds, it takes me to a purple update screen. It shows:

        Version: CT9.40R01372A
        Serial Number: X01200JPJVMO
        Device ID: SODM618PJVM0
        Roku TV: G814X
        onn. Model: 100068378

        It connects to WiFi ok in the recovery mode, and acts like it is updating, but then continues in its reboot loop afterwards. It’s been several weeks since this TV was used, so not sure exact start date.