Forum Discussion

StevenCee's avatar
StevenCee
Roku Guru
2 years ago
Solved

NOTHING IS PLAYING, BLACK SCREEN, OR SPINNING 99% or 25%!

What is going on with Roku?? It's now happening pretty much every day, it'll work for a while, but then I can't play trailers, movies, even any of the live Roku channels, nor will Netflix or Prime Vi...
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Thanks for keeping us posted, StevenCee,

    We're sorry to hear that you are still experiencing the same issue. Since you're already trying steps to fix the issue with your Roku TV, let's try to re-do the process of resetting by performing a hard reset.

    To do this, kindly follow the instructions below:

    • Locating the Reset button is either tactile or a pinhole design on the back of your TV near the antenna, HDMI, and audio connections.

    • Using a straightened paperclip (or similar), press and hold the reset button for at least 20 - 30 seconds.

    Note: After a moment, your TV will restart. Follow the instructions stated on the screen.

    Please keep us posted on what you find out.

    All the best,
    Chel

StevenCee's avatar
StevenCee
Roku Guru
2 years ago

RokuJechealR 

This began at least a month ago, maybe two, but has gotten worse and worse, to where it happens pretty much every day now.  Once I watch one or two shows, or see a couple trailers, they just stop playing! Even the Roku Live channels don't work, nothing works, but usually will once I do a system restart.  But invariably, once it restarts, I can't find the movie I was just trying to play, and am so frustrated I don't remember what it was.

This happens primarily on my TCL 55" Roku TV
No error codes or messages, other than the spinning circle with 25% or 99%

No changes in settings & Roku is the network provider, unless you mean my Wifi provider, but no change there. My TV was updated to the most recent Roku OS (13. something) on Aug. 6th.
My ISP is Spectrum
It's not just one channel but ALL of them, and just yesterday was the first time even the OTA channels weren't working, too.
I shouldn't have to be restarting the Roku TV a couple times every day, just to watch shows...

And what makes it more aggravating is that it often happens very late at night, when I don't really feel like having to be troubleshooting and restarting, just to watch something.

StevenCee's avatar
StevenCee
Roku Guru
2 years ago

STILL HAPPENING!!  This is so very frustrating, why must I keep having to do system resets all the time, just to watch something?  And is there any way to clear the system cache, or not?

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Thanks for keeping us posted, StevenCee,

    We're sorry to hear that you are still experiencing the same issue. Since you're already trying steps to fix the issue with your Roku TV, let's try to re-do the process of resetting by performing a hard reset.

    To do this, kindly follow the instructions below:

    • Locating the Reset button is either tactile or a pinhole design on the back of your TV near the antenna, HDMI, and audio connections.

    • Using a straightened paperclip (or similar), press and hold the reset button for at least 20 - 30 seconds.

    Note: After a moment, your TV will restart. Follow the instructions stated on the screen.

    Please keep us posted on what you find out.

    All the best,
    Chel

    • StevenCee's avatar
      StevenCee
      Roku Guru
      2 years ago

      RokuJechealR Hi, Will resetting the TV be similar to a full reset of the Roku app, meaning I will have to start all over, signing up & downloading all my apps, and then manually reconfiguring all my Favorites as well?

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        We appreciate your response, StevenCee.

        A factory reset clears most data from your Roku device and restores it to a factory default configuration. Specifically, the process will:

        • Erase your personal preferences.
        • Unlink your device from your Roku account.
        • Reset all settings and return your device to a state ready for initial setup.

        Please keep us posted on how it works for you.

        All the best,
        Chel