It's great to have you with us here in the Roku Community, DMT321!
We understand how inconvenient this issue can be for you. We want to be able to help you look closer into this so we can get this sorted out.
Here are a few things we can check:
- We need to verify if you're using the official Roku Mobile App for starters. As you may have downloaded a third-party Roku app.
- If you have confirmed that you're using the official Roku App, try connecting your phone and Roku devices to a different network to see if there are any differences.
- You may also sign out and then sign back into the app to restart it.
We hope this helps. Let us know if this works for you.
Best,
Emman
