Forum Discussion

kcjp's avatar
kcjp
Streaming Star
4 months ago
Solved

No sound screen mirroring

Anybody else experience no sound when screen mirroring to Roku Ultra?
airplay & screen mirror
roku player
  • RokuElizer-A's avatar
    RokuElizer-A
    4 months ago

    Hey there, kcjp

    It seems that your Roku Ultra had a sound problem during screen mirroring, and we're here to help out!

    Please tell us more...

    • What troubleshooting steps have you tried so far?
    • Is there audio coming from the TV where the Roku Ultra was plugged in when not using screen mirroring?
    • Could you tell us what app you try to screen mirror on your Roku device?

    Keep us posted!

    Roku Community Team

RokuElizer-A's avatar
RokuElizer-A
Community Moderator
4 months ago

Hey there, kcjp

It seems that your Roku Ultra had a sound problem during screen mirroring, and we're here to help out!

Please tell us more...

  • What troubleshooting steps have you tried so far?
  • Is there audio coming from the TV where the Roku Ultra was plugged in when not using screen mirroring?
  • Could you tell us what app you try to screen mirror on your Roku device?

Keep us posted!

Roku Community Team

kcjp's avatar
kcjp
Streaming Star
3 months ago
  • What troubleshooting steps have you tried so far?
  • Shut down and restarted both TV and iPad, no change.
  • Tried mirroring from TV instead, but had lots of lag, Roku mirroring still no sound. 
  • Screen Mirrored from iPhone without any issue.
  • iPad mirroring worked properly after that worked once.

  • Hate to say, now it does not work again.  Went through the same with no positive change.
  • Is there audio coming from the TV where the Roku Ultra was plugged in when not using screen mirroring?
  • Yes
  • Could you tell us what app you try to screen mirror on your Roku device?
  • JRNY ON ioS iPad 11, up to date
  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    3 months ago

    kcjp​

    Thanks for the clarification, and we appreciate the troubleshooting steps that you have tried. 

    We recommend you try the following:

    1. Check your iPad iOS version to see if it's up to date.
    2. Check the network connection of the iPad.
    3. Try mirroring a different app aside from the JRNY ON app to see if the same issue happens.


    We're looking into it.

    Roku Community team

    • kcjp's avatar
      kcjp
      Streaming Star
      3 months ago

      Yes, I have done those items with no issues. Thanks for evaluating.  

      btw…as a separate issue….Also had problems with YouTube TV not opening up, but I believe that is a YouTube TV issue. 

    • kcjp's avatar
      kcjp
      Streaming Star
      3 months ago

      Any update?

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        3 months ago

        Thanks for following up kcjp​

        May we know if this issue occurs only when you're screen mirroring on JRNY ON app, or does it also occur with other applications?

        Keep us posted.

        Roku Community Team