Forum Discussion

Tonik's avatar
Tonik
Reel Rookie
2 years ago

No sound effects while navigating home screen

The fun sound effects while navigating my home screen are gone. They came back for a few weeks and stopped again. I've tried going into settings and doing everything possible to menu audio, and I've changed theme packs, screensavers, wallpapers. I have a roku stick. Wish I knew how to fix this. Those sounds make using roku really fun now it's just silent😒

TV & Player settings

12 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Tonik 

    Welcome to the Roku Community!

    We apologize for the late response about this issue with theme navigation.

    If you're still seeing this issue, please get back here and let us know the information below.

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

    We'll be looking forward to hearing back from you.

    Thanks,
    Rey

    • Tonik's avatar
      Tonik
      Reel Rookie
      2 years ago

      Hi there here is the information, 

       

      Device model 3820X - Streaming Stick 4k

      Serial number - X01700JUUUXH

      Device ID - S08Y419UUUXH

      Software version - 12.5.5 build 4174-CU

      Tracker ID - XH-053-730

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Tonik,

        Thanks for the update!

        I'll share this information with the appropriate Roku team for an additional update.

        We'll get back here and make sure to ping you on how things are going.

        Regards,
        Rey

    • dg3591's avatar
      dg3591
      Channel Surfer
      2 years ago

      Hello Rey,

      I am having a somewhat similar problem with my Streamstick 4k+ 3810X which was purchased approximately and installed on my television 3 years (maybe 4) ago. I am wondering if the device has exhausted it's life expectancy. I have restarted the device almost every few days recently. And I have reset by disconnecting power and then bringing it back up. My issue is that as I navigate across channels on the main screen, I am hearing a delayed navigation sound, sometimes multiple navigation beeps and the visual movement is sometimes jittery or delayed. Unfortunately I know your response will come too late for me to take advantage of tthe sale Roku is having but depending on your answer I will possible be alert for the next sale.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi dg3591,

        Greetings from the Roku Community!

        We appreciate you sharing your report about this and for your attempts at resolving it.
        This seems a bit different, and we'd like to take a closer look into it.

        Tell us more...

        • When did you start seeing the issue occur?
        • Is this a sporadic case, or does it happen every time you access and navigate with the device?
        • In addition, have you tried setting this up on a different TV to see if that exerts the same behavior?

        Share with us additional information so that we can further assist you.

        Thanks,
        Rey

  • cookies12's avatar
    cookies12
    Newbie
    2 years ago

    Update your TV’s software download the updates in your tv’s settings! This fixed the theme pack audio issue with my streaming stick & got everything back to normal! 

    • Tonik's avatar
      Tonik
      Reel Rookie
      2 years ago

      It's not a smart tv, it's an older Samsung plasma, that's why I've got a Roku on it to begin with