New Roku Ultra remote won't control Sony OLED
Just purchased a Roku Ultra - 2022 version to replace a previous Roku 2020 version. For whatever reason the new device won't configure to control a Sony OLED (2020 model). the device attempts to conf...
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Purchased a new TCL TV. The right arrow and the volume up button on the remote are not responding. The TVs Serial # is 2207GTC012054B00847 and Model # is 55S455-CA. Any suggestion on how to fix this? Thank you.
That doesn't sound good.
The remotes that come with Roku TVs -- which, by the way, are made by TV manufactures such as TCL and not by Roku -- are infrared remotes. They are very simple remotes. That's not a bad thing, just a statement that the physical devices are not complicated.
As such, when issues arise, there are few things to try. Since it's new, I'm doubtful these suggestions will work, but it's worth a shot.
Try blowing out the contacts with air. Perhaps blowing there will do, but a can of compressed air would be better. It's good to have a can of that around for cleaning keyboards and such.
If that doesn't do the job, it could simply be a defective remote. As TCL, not Roku, made the device, you would have to contact them. Where to get support for your Roku TV
I never heard back from "technical support", but Roku customer support sent me a replacement remote, which fixed the problem immediately (for now).
