Forum Discussion

joejoeU's avatar
joejoeU
Reel Rookie
3 years ago

New Roku Ultra remote won't control Sony OLED

Just purchased a Roku Ultra - 2022 version to replace a previous Roku 2020 version. For whatever reason the new device won't configure to control a Sony OLED (2020 model). the device attempts to conf...
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ChippyTech's avatar
ChippyTech
Streaming Star
3 years ago

There could be a few different reasons why your new Roku Ultra is having difficulty controlling your Sony OLED TV. Here are a few things you can try to troubleshoot the issue:

  1. Make sure that your TV and Roku Ultra are connected to the same network. This is necessary for the Roku Ultra to be able to control your TV.

  2. Check the HDMI port that you are using to connect your Roku Ultra to your TV. Make sure that it is not damaged and that it is securely plugged in.

  3. Try using a different HDMI cable to connect your Roku Ultra to your TV. Sometimes the HDMI cable can be the cause of connectivity issues.

  4. Reset your Roku Ultra and try the setup process again. To reset your Roku Ultra, go to the "System" menu in the settings and select "System restart."

  5. If you are still having difficulty, you may want to try using a different HDMI port on your TV. Some TVs have more than one HDMI port, and using a different port may help resolve the issue.

If none of these steps help, it is possible that there is a compatibility issue between your Sony OLED TV and the new Roku Ultra. In this case, you may want to contact Roku customer support or Sony customer support for further assistance.