New Roku Ultra remote won't control Sony OLED
Just purchased a Roku Ultra - 2022 version to replace a previous Roku 2020 version. For whatever reason the new device won't configure to control a Sony OLED (2020 model). the device attempts to conf...
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I bought a new Ultra 4802x in early October. I paired it with my Sharp TV and was able to control power on/off, and volume (up/down/mute).
Like other owners, the Roku remote lost all those capabilities after the update to OS 11.5 in November.
I checked the TV settings and they shoe no change to the HDMI-CEC settings (and I see the Roku box in the list of detected devices).
I tried the pairing steps and they didn't work; I even tried 'lying' about the music stopping but that didn't work either.
Is there a way to rollback the OS update? Is Roku technical team working on a solution to this apparently widespread bug?
Thanks for the post.
Can you please provide us with the following information so we can investigate the issue further:
- Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
- Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Steps to reproduce the issue you are seeing
- TV make & model
- When the issue started
Once we have this information, I'll be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
Danny
1. Model Roku 4802x, serial number x01000666EMD, software version 11.5.0 build 4235-C2
2. It occurs on home screen and ALL channels.
3. Tracker ID MD-470-613.
4. Steps to reproduce: power on TV with its remote; try to power off with Roku remote (fails); try to raise/lower/mute TV (all fail).
5. TV: Sharp LC-75N620CU
Thank you
Retry to program the tv, switch brands try Emerson instead.
Settings>system> remote and devices> remote> remote in USE> program tv
I haven't heard anything back from Roku support. Has any problem determination been done? Results? Remedies?
Hi mbogo375,
Thanks for following up.
Our team has continued investigating the issue and hopes to have a resolution soon. We'll get back to you once we have an update available I'll be sure to let the Community know.
We appreciate your patience in the meantime.
Best regards,
Mary
